NovaPortugal is a specialist in airline representation, offering expert sales and operational support.
Reservation & Customer Service
Reservation & Customer Service
We offer a highly responsive and personalized reservation and customer support service, available 24/7. Our booking team works as an extension of your airline, ensuring brand consistency and seamless service delivery.
How it works
Our process begins with a secure booking platform where our agents manage requests in real time. Reservations are handled through dedicated phone lines and monitored systems, with each interaction conducted under your airline’s identity. Our proactive approach ensures that we not only respond to inquiries but anticipate client needs.
Purpose
This service is designed to simplify and professionalize cargo booking and client interaction, ensuring your airline maintains strong customer satisfaction and loyalty without needing to manage these operations in-house.
Benefits
24/7 expert availability
Brand consistency
Fast and secure bookings
Customer proximity
Frequently Asked Questions
Who handles the reservations?
All reservations are managed by our in-house team of experienced professionals, trained to represent your airline and follow your procedures.
Can costumers call at any time?
Yes. Our service is available 24/7, including weekends and holidays.
How do you ensure data security?
We use secure systems and comply with all relevant industry standards to protect client and booking data.
Can you handle special booking requests?
Absolutely. Our staff is trained to manage specific requirements, including urgent or complex shipments, perishables, dangerous goods and live animals.
We’re here to help you
Contact Us
Request a quote or contact us for fast and secure air cargo solutions.
